11 May, 2021 In part 3 of this series, we share how the root cause of an enterprise-damaging situation may be confusing to identify. That is often because folks are quick to blame an application or piece of software when in reality, it is an IT infrastructure issue. Problem: Everyone is blaming a software application such as ERP.It’s not always the application that the issue, in fact most of the time it’s not! It may be a business process issue, an IT infrastructure issue, it can be an end-user training or support issue, or it could be over-reliance on one...

05 May, 2021 ICG is delighted to share information about Fourth Shift Summit 2021, with more updates to come in the following weeks. This year’s summit will take place in Knoxville, Tennessee, in the heart of the Smoky Mountains. In addition to meaningful content, the venue promises great opportunities for networking and enjoying the Southern charm of our hometown. The summit aims to: – Reinforce the importance of a strong technology foundation for manufacturing companies – Educate and collaborate on current and emerging technology in manufacturing – Share best practices for implementing, managing, supporting, and extending ERP, specifically Fourth Shift...

29 April, 2021 ICG is pleased to share the latest Fourth Shift roadmap. It is full of helpful information about the product’s technical, application, and product development path. Our goal at ICG is to keep our Fourth Shift customers actively up to date on the status of the product. Within the roadmap, you will find  three highlighted updates: 1. Addition of Microsoft 2019 support 2. Application enhancements 3. New VisiBar web client .The roadmap highlights new feature development and improvements to Fourth Shift, with 8.00C Development and 8.00D Scope. Then, it gives a preview of QBuild’s CAD Link, which runs...

20 April, 2021 All too often, we hear from customers about ransomware attacks and failures in their backup or disaster recovery. Adequate preparation requires experience, staff time, money, and energy. It also requires taking an honest look at current systems and processes. Businesses cannot have the attitude of “out of sight, out of mind.” The stakes are too high, when it comes to backups and disaster recovery. Problem: Not having properly architected backups and no disaster recovery plan.Companies face a multitude of risks, including cyberattacks and natural disasters. Most businesses think that their backups are fine and they do not...

13 April, 2021 ICG’s customer support team is led by Richard Carlisle and we’d like to share a bit about him. Richard joined the ICG team 3 years ago and serves in a supervisory role for all customer support operations. He has over 25 years of experience in both IT and application support for a broad spectrum of industries. Richard brings decades of customer-facing experience to ICG. His vast experience in those types of roles enables him to be a mentor to those more junior than he. At ICG, Richard works tirelessly to ensure customers receive impeccable and frictionless customer...