In part 3 of this series, we share how the root cause of an enterprise-damaging situation may be confusing to identify. That is often because folks are quick to blame an application or piece of software when in reality, it is an IT infrastructure issue. Problem:...

All too often, we hear from customers about ransomware attacks and failures in their backup or disaster recovery. Adequate preparation requires experience, staff time, money, and energy. It also requires taking an honest look at current systems and processes. Businesses cannot have the attitude of “out...

It can be easy for companies to avoid planning for enterprise-damaging situations. In this multipart series, we’ll share some common ones and offer strategies for prevention. We often hear customers say things like, “I’m sure it’s working because we are heavily invested or invested properly.” Or,...

In part one and two of this series, ICG CEO Jeff Bronson shared why relying on one “IT Super Guy” is a risky undertaking. It doesn’t matter whether the person in question is internal or external to your organization. Today’s technology is too diverse, multifaceted,...

Putting all your IT eggs in one basket is risky. And it often delivers poor results for the business. Therefore, a strong team approach is critical to success. Meet External Super Guy Often, the “guy” is a technology contractor or vendor.  They are branded as both an...

ICG has been a leader in providing manufacturing technology solutions for over a decade. In that time, we have also grown our portfolio of IT services. It’s vital to have a solid technology foundation driving and supporting the business. Without that, any investment in technology may be doomed...

Do you need to purchase new software for your business? Are you lost wondering how to decide between a subscription-based software and the traditional perpetual licensing model? Are you questioning what model will be best for your company in the long run?  

Picture this scenario: You see a glass of water sitting on the edge of the table, about to fall off. What do you do? Do you wait for the glass to fall and break, or do you move it away from the edge to prevent the mess?
If you’re thinking of hiring a full-time professional service team, the most important question is obvious: What comprises of the right team for my company? Before embarking on the search for the perfect professional service team, chances are you're wondering whether your company should seek an in-house team, or instead outsource your IT and ERP Support. While in-house support provides accessibility and a team that is integrated and familiar with your staff, outsourcing your support provides access to back-office support and skills that complement your team.