CLOUDSUITE INDUSTRIAL (CSI)
PROFESSIONAL SERVICES

One System. Endless Capabilities.

CSI Professional Services

Whether your business is looking to improve production and quality, increase customer service, or effectively coordinate aftermarket service and maintenance, ERP solutions have the tools to help you accomplish all of this and more.

Plus, partnering with a team like ICG makes it even easier. With unmatched expertise and certifications, including a Six Sigma Lean Black Belt, our team is equipped with the knowledge, skills, and expertise to help your business improve productivity in the back and on the shop floor. As a leading manufacturing technology solution provider in the Southeast, ICG specializes in providing professional services to manufacturers. With more than two decades of experience as a fully authorized Infor Partner, ICG sells and supports Fourth Shift® ERP, Visual ERP, and CloudSuite Industrial (CSI).

Services We Provide

Solutions for Resilience and Growth.

Managing your business operations isn’t always easy. However, with an ERP System like CloudSuite Industrial (CSI) Syteline, it can be. As Infor’s Exclusive Authorized Partner and Reseller, ICG specializes in providing high-quality support your business needs including the following:

CSI ERP Consulting

Our team of professionals are committed to helping others, making them our key to success. ICG strives to become our customers’ most valuable business partner. To do this, we don’t just meet our customers’ expectations–we exceed them. In fact, our business relationships are not based on one-off solutions. Instead, they are based on long-term success and building relationships.

  • Manufacturing Business Consulting
    • ICG helps to manage your entire supply chain process and improve the shop floor including your inventory and production control to shipping and receiving.
  • Process Improvement
    • Working hand-in-hand with our Manufacturing Business Consulting Service, we help you find the most effective way to automate every level of your business.
  • Solution Implementation
    • We help you integrate completely with your new ERP software and supporting applications, no matter what it takes. Plus, we work with every department and level of your company to ensure it runs smoothly.
  • Project Management
    • At ICG, we manage all the tasks and solutions of your manufacturing and business processes. We truly become an integrated part of your team and help you drive efficiency to reach your goals.
  • Six Sigma Lean
    • ICG’s Six Sigma Lean Black Belts have a thorough understanding of all aspects of your business to define, measure, analyze, improve, and control in accordance with your business and Six Sigma Principles.
  • Technology Foundation
    • With years of hands-on manufacturing and business experience, we always keep the technology foundation in mind to ensure that our ERP solutions are exceptionally implemented.

Business System Review

  • Complete BSR
    • We perform complete business systems and software audits, preparing thorough reports that analyze our findings and recommendations. Within this report, we include our Business Systems Readiness Review which analyzes your IT Infrastructure and reviews your current IT Systems. We want to ensure your business is set for success, so our plans forecast a multi-year IT and business systems plan based on your anticipated growth and business goals. Need help in implementing the recommended solutions? We help with that too.
  • Focused BSRs
    • Assess the strengths and weaknesses of your crucial business systems and get the most out of your ERP investment. Our team performs in-depth reports on Barcode and Data Collection, Shop Floor Automation, Production, Planning, Purchasing, and Quote-to-Cash software applications to ensure you are utilizing your software to its maximum potential. We provide a detailed report of findings and recommendations that will ultimately lead to time savings and increased efficiencies.

CSI Implementation

An ERP implementation is only successful when it helps the business achieve its goals. ERP is not a point-and-shoot software. Instead, ERP requires you to identify the key challenges that the business must overcome and then develop an implementation plan that produces the desired results. This way, your business maintains a competitive in the marketplace, yielding a high ROI. At ICG, our approaches include the following:

  • Turnkey Implementation
    • Does your business lack the experience or staff resources to implement an enterprise system? With turnkey implementation, the ICG team takes full responsibility for the implementation process and provides all the resources, materials, and information needed to complete the process from beginning to end.
  • Self-Managed Implementation
    • Prefer to handle the implementation process yourself? You’ve got this. With self-managed implementation, you and your team assume full responsibility for the implementation. Don’t worry though–If you have any questions or concerns throughout the process, ICG is only one phone call away.
  • Collaborative Implementation
    • We’re all in this together. With collaborative implementation, both of our teams will strategically divide the roles and responsibilities needed to guide your business to success, assigning tasks based on individual expertise, resources, and leadership skills.

Receive an immediate return on your investment.