May Webinar Recap

Our most recent webinar focused on modernizing Fourth Shift order entry capabilities via Sales Manager. You can view the full recording by visiting ICG’s Presentations page. Or, we’ve recapped the webinar here:

Order entry is the foundation for customer service and eCommerce. However, Fourth Shift’s Sales and Ordering Processing Module (SOPM) has not been updated in over 10 years.

Limitations include:

  • Separate application with no planned updates
  • Outdated design and UI
  • Rules-based pricing is limiting and difficult
  • All communication and workflow is manual
  • Search functionality is poor
  • Limited quoting ability
  • Limited customization ability


In today’s B2B and B2C economy, it’s critical that your ERP is e-Commerce-enabled. This means everything from order entry to customer service and all points in between. Sales Manager is a Fourth Shift companion product that replaces SOPM and streamlines your operations.

It’s also critical that your ERP is your one single source of truth and that your order entry is accurate and easy to manage.

Sales Manager solves the following:

  • A single pane of glass to do everything customer service-related
  • Real-time and full integration with Fourth Shift
  • Proven technology and supported software
  • Fixed annual costs
  • Always fast and always accessible
  • Well designed
  • Easy to manage
  • Integrated with Options Assistant, supported integration with Vertex and Avatax, and credit card functionality
  • Customizable UI and business logic layer
  • Provides meaningful metrics at your fingertips
  • Future enhancements include making Sales Manager thin enabled for the web


The webinar included a live demo of the product, which can be viewed in the recording. However, if you’d like a personal demo, contact your ICG sales rep! We’d be delighted to show you Sales Manager in action and answer any questions you may have.