Thanks for a great Fourth Shift Summit!


We were so pleased that you were able to join us for Fourth Shift Summit 2021. Over three days, we were able to offer nearly 30 sessions on a variety of topics, applicable to folks at all stages of their Fourth Shift journey.


We relished the opportunity to share our hometown of Knoxville with you. And the opportunity to spend time together in-person was truly invaluable. Thanks for spending a few days with us sharing best practices, learning about new products, and growing networks. We’d also like to thank our partners and co-sponsors, Emkat, Paper-Less, and Datto, who made this event a truly collaborative effort.


We hope you found value in the content that was shared. We look forward to welcoming you to Fourth Shift Summit 2022 — stay tuned for more info soon.


Did you attend this year? If yes, please take our survey. We welcome all feedback so that we can make next year’s event even better! Click here to complete the survey.

This year’s summit offered plenty of time for enriching content and for fun!

What is Fourth Shift Summit?


During this engaging three-day conference, ICG’s ERP experts gather with business leaders from across the country to share strategies and solutions for customers at all stages of their Fourth Shift journey. Whether you are looking for ways to improve your technology and infrastructure, get the most out of Fourth Shift, or wondering if you’ve outgrown your ERP, this summit will have answers and insights for you.


This past year’s Fourth Shift Summit featured 3 tracks, tailored to the interests of our customers:


Fourth Shift ERP & SyteLine ERP

ERP and IT Software & Services

Technology & Manufacturing


Track 1: Fourth Shift ERP & SyteLine ERP


  • Fourth Shift: What’s New & Product Development
  • Fourth Shift to SyteLine: Compelling reasons to select a new ERP
  • Extending Fourth Shift: Compelling reasons to stay
  • SyteLine Demo
  • Why Managed Services? CapEx vs. OpEx Post-COVID Outsource Discussion
  • State of Ransomware and IT Security
  • BSR Panel Discussion
  • Tableau: Business Intelligence – If you can’t measure it, you can’t manage it
  • EDI and Commerce using Decision365
  • VisiBar & VisiWatch: Case studies in business process improvements
  • ERP Financial Focus

Track 2: ERP and IT Software & Services 


  • Emkat – Visibar Android Supported Hardware presentation
  • Xtern Software – Manufacturing Technology Companion Software presentation
  • Infor Update and Round Table
  • Paper-Less – MV2
  • Datto – Business Continuity and Ransomware
  • MFGStream – Next Generation DataCollection for Fourth Shift presentation
  • Qbuild – CADLink presentation
  • Vonage – Unified Communications – Cloud Communications Platforms

Track 3: Technology & Manufacturing 


  • The Value of Education & Training
  • The importance of a strong IT foundation
  • Extending & Modernizing Fourth Shift – Companion Products
  • Fundamental IT Architecture: Beginner to Expert
  • CloudFour Private Hosting
  • Secure Your Systems
  • Mobility, Flexibility, and Stability: What does remote look like in manufacturing?
  • Manufacturing Technology & Digital Adoption
  • Path to a New ERP

C-level Focus


New for 2021! We also had content specifically designed for our executive (C-level) participants, with opportunity for strategic dialogue and best practice sharing.


In addition to attending any of the sessions within Tracks 1, 2, and 3, our executive (C-level) participants found value in attending daily C-level Focus / Roundtables.

Conference Details 

This past year’s Fourth Shift Summit took place in our hometown of Knoxville, Tennessee. We reserved a block of rooms at the luxurious Cumberland House, representing the finest of Knoxville history and charm.

.In addition to conference content, all tickets included local entertainment and dining:


  • Tuesday: hors d’oeuvres and cocktail hour at Five Thirty Lounge
  • Wednesday: catered breakfast, lunch, and breaks; hors d’oeuvres, light supper, and entertainment at Maple Hall featuring Knoxville favorite Tall Paul and Kristie
  • Thursday: catered breakfast, lunch, and breaks

Come for the Summit, Stay for the Smokies! 

We were so pleased to welcome you to our hometown of Knoxville, Tennessee, in the heart of the Smoky Mountains. We hope you took advantage of all that East Tennessee has to offer, including Great Smoky Mountains National Park, Dollywood, Pigeon Forge, and Gatlinburg.


Partners Supporting Fourth Shift and Manufacturing