18 May, 2022

Our most recent webinar focused on modernizing Fourth Shift order entry capabilities via Sales Manager. You can view the full recording by visiting ICG’s Presentations page. Or, we’ve recapped the webinar here:

Order entry is the foundation for customer service and eCommerce. However, Fourth Shift’s Sales and Ordering Processing Module (SOPM) has not been updated in over 10 years.

Limitations include:
Separate application with no planned updates
Outdated design and UI
Rules-based pricing is limiting and difficult
All communication and workflow is manual
Search functionality is poor
Limited quoting ability
Limited customization ability
.

In today’s B2B and B2C economy, it’s critical that your ERP is e-Commerce-enabled. This means everything from order entry to customer service and all points in between. Sales Manager is a Fourth Shift companion product that replaces SOPM and streamlines your operations.

It’s also critical that your ERP is your one single source of truth and that your order entry is accurate and easy to manage.

Sales Manager solves the following:
A single pane of glass to do everything customer service-related
Real-time and full integration with Fourth Shift
Proven technology and supported software
Fixed annual costs
Always fast and always accessible
Well designed
Easy to manage
Integrated with Options Assistant, supported integration with Vertex and Avatax, and credit card functionality
Customizable UI and business logic layer
Provides meaningful metrics at your fingertips
Future enhancements include making Sales Manager thin enabled for the web
.

The webinar included a live demo of the product, which can be viewed in the recording. However, if you’d like a personal demo, contact your ICG sales rep! We’d be delighted to show you Sales Manager in action and answer any questions you may have.