ICG has specialized in innovation and extending the functionality of ERPs since our inception. Our company was built around the ERP community, dedicating decades of research, product innovation, and support to creating a better user experience. ICG helps maximize the potential of your ERP by offering Extension Products integrated seamlessly with your system. See our options below. Don't see what you need? Just ask. We build custom applications all the time! 

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CUSTOMER SERVICE

SALES MANAGER Order Entry Platform for Fourth Shift

Streamline your order entry with Sales Manager, an ERP extension that replaces inefficient SOPM systems, offering full ERP integration, e-commerce enablement, and customizable dashboards.

E-Commerce Enabled

Fixed Annual Costs - No Surprises!

Full UI Customization

Dashboards for 360° View of Operations

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CUSTOMER SERVICE

OPTIONS ASSISTANT Configuration for Fourth Shift 

Options Assistant Parametric Configurator is used throughout your operation to correctly configure orders, generate accurate bills of material, decide whether to make, buy, or build, select the best vendor, or route product through the quality assurance process.

Rules-Based Options & Processes

Fully Integrated with Your ERP

Fully Customizable & Programmable

Configure to Order

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CUSTOMER SERVICE

RMA-ASSISTANT Service, Warranty, & Returns for Fourth Shift

RMA-Assistant acts as a fully integrated help desk, tech support system, incident system, warranty system, and material returns system. RMA handles all of your customer returns and the process flows surrounding them.

Mobile Service & Support Desk

Custom-Built SSRS Reports

Easily Personalize Software

Only Warranty & Returns Module for Fourth Shift

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SHOP FLOOR EXTENSION

SHOP FLOOR AUTOMATION

Boost your manufacturing operations with MFGStream, an ERP-agnostic shop floor automation platform that delivers complete visibility, mobile interface, and custom workflows.

Fast, User-Friendly Mobile Interface

Customized Business Processes

Automation Without User Intervention

Provide Full Visibility of Operations

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ORDER FULFILLMENT

EDI-VISUALIZER EDI Automation for Fourth Shift

EDI-Visualizer by ICG is a fully automated, integrated, and multi-user EDI tool that improves data accuracy, business cycle speed, and supply chain visibility.

Fully Integrate Your VAN With Your ERP

Customized Workflow

Quick Order Processing & Forecasting

Eliminate Manual Data Entry & Errors

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CAD TOOL EXTENSION

CADLINK Engineering Integration

CADLink is ERP-agnostic and integrates your ERP and CAD System, allowing engineers to automatically create identical records in the ERP for complete visibility and instant access to engineering CAD Data.

Eliminates Clerical Work

Visually Review Bill of Material (BOM)

Process Automation

Reference CAD Information from Your ERP 

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SHOP FLOOR EXTENSION

MV2 Manufacturing Execution System

Paper-Less MV2 is a leading cloud-based ERP-agnostic Manufacturing Execution System that enables visibility and velocity across the shop floor.

Connects Complex Manufacturing Processes

Efficient Labor-Tracking & Analytics

Cloud-Based Scalability

Replaces Shop Floor Paperwork

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E-COMMERCE EXTENSION

HARMONYB2B

HarmonyB2B is an ICG-exclusive, completely automated, and full-service ERP-agnostic E-Commerce Platform that eliminates the need for additional plug-ins or programs.

Website Integrated with Your ERP

Mobile & Social Media Optimization

Build Websites & Dealer Portals

Immerses Customer in Your Brand Experience

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SALES EXTENSION

HAYSTACKCRM

HaystackCRM is an ERP-agnostic, fully-integrated platform created for highly mobile professionals to leverage and access their relationship management data on the go.

Budget-Friendly

Streamlines Sales Process

Clean, Effective, Mobile

No-Homework Model

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SALES & FINANCE

CREDIT CARD SERVICES (CCS)

ICG’s Credit Card Services (CCS) is the ONLY fully PCI-compliant software package for Fourth Shift and VISUAL ERPs and provides credit card processing natively within your ERP system.

Instantaneous Processing

Works With Authorize.net

Calculates Freight & Sales Tax

Fully Integrated

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SALES & FINANCE

SALES TAX AUTOMATION

ICG offers full integration with both Avatax and Vertex. These end-to-end solutions estimate tax, manage certificates, invoice, and ship orders quickly and accurately.

100% Secure & Compliant

Seamless Set Up & Transition

Integration with Fourth Shift GUI & Sales Manager 

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REAL-TIME METRICS

TABLEAU KPI Dashboards

Tableau Dashboards offer powerful real-time metrics from multiple applications unified within your ERP on a single pane of glass, uniting information from every department.

Customized Dashboards

ICG-Managed Seamless Implementation

Display Metrics Anywhere, Anytime

Share Key Insights Instantly