ERP Managed Services

Improve Efficiency and Enhance Productivity.

ICG's flexible ERP Managed Services ensures optimal performance, security, and reliability of our customer's ERP systems. We proactively identify and resolve issues before they impact business, guaranteeing data access when needed. This enables our customers to consolidate all ERP support requirements to focus on their core business activities.

Continuous Monitoring

ICG's ERP Managed Services involves continuously monitoring your ERP system to identify and address issues promptly. This proactive approach helps prevent downtime and ensures smooth operations.


Regular Maintenance

ICG performs regular maintenance tasks like updates, patches, and security fixes. This ensures your ERP system stays up-to-date with the latest features and remains secure against threats.

Performance Optimization

ICG's ERP Managed Service providers work to optimize the performance of your ERP system. This includes tuning the system for responsiveness and speed and addressing performance bottlenecks. 

Customer Service

ICG prioritizes customer service for your team, including your end-users/staff.  This is vital to ERP and IT success as your staff is only one call or email away to ICG Support, ready to work to ensure all questions are answered!


Application Compliance

ICG actively participates in your security and compliance committees. We help determine which requirements for IT security, data protection, data availability, and data integrity your company must comply with to meet applicable standards.

 

 

Why Partner with ICG

Enhance Productivity, Service Quality, and Competitiveness

We understand what it takes to run a manufacturing facility. From the IT Foundation to all components of the ERP system, we know what to implement to ensure optimal facility performance. Our team is the key — we have folks who have worked in just about every role within manufacturing: CTO, CIO, IT Director, Shop Floor, Accounting/Finance, Production Scheduling/Planning, Customer Service, Shipping and Receiving, and more. You name it, and we probably have experience in that area.

  • Transparency is Trust
  • Industry Standard Best Practices
  • Applications and Database Experts
  • Process-Based Solutions for Success
  • One-Stop-Shop for all your ERP Needs
  • IT Security Posture is a Core Focus

 

 

 

ERP Peace of Mind with
ICG ERP Managed Services.

  

User Support

ICG's ERP Managed Services often includes user support, helping employees with any issues they may encounter while using the ERP system. This can range from troubleshooting technical problems to guiding how to use specific features.

Data Security and Backup

Managing data security is a critical aspect of ICG's ERP Managed Services. We work with your team to implement security measures and recovery solutions that protect sensitive business data and prevent data loss due to unforeseen events.

Cost Savings

Outsourcing ERP management can lead to cost savings for the organization. Instead of hiring and training an in-house team, companies leverage the expertise of ICG's veteran IT and ERP staff, reducing overall operational costs.

Focus on Core Competencies

ERP is most often neglected; our ERP Managed Services ensures your system is fully supported and maintained. Outsourcing ERP management to ICG allows your staff to focus more on your core business functions. This will enable employees to concentrate on tasks directly contributing to the company's strategic goals.

Scalability and Flexibility

Our services will adapt to your organization's changing needs and scale. As your company grows, our service offerings can be adjusted to accommodate new requirements and functionalities. This makes ICG a trusted partner who knows cloud, managed services, and infrastructure. ERP is in our DNA, so when it comes time to scale and grow, we will collaborate with you on the right solution.

Expertise and Best Practices

ICG's ERP Managed Services provides a team of experts with specialized knowledge in ERP systems. We bring 30+ years of industry best practices and experience, ensuring your ERP system is managed efficiently and effectively. Our proven service virtually guarantees system stability and availability 24/7/365.

 

What Our Customers are Saying...

“We were very frustrated with our ERP System as it was unstable, underperforming, and not delivering what we needed to support our growth. We engaged ICG to evaluate our system, and to our surprise, the ERP wasnot our issue; the instability and underperformance were directly related to ERP and IT infrastructure architecture, installation, and configuration. ICG’s IT, ERP, and Professional Service teams worked diligently to identify and correct all problems by augmenting our technology platform and implementing new business processes and data collection technologies that significantly improved Manufacturing Operations. Today, ICG is a trusted partner providing ERP and IT Managed Services for us, thus giving us the confidence in our Manufacturing Technology Platforms to help us drive the business forward.”

~ Scott Craddick CFO, Jetta Corporation

 

For more information, download the ICG ERP Managed Services Product Sheet.