11 May, 2021

In part 3 of this series, we share how the root cause of an enterprise-damaging situation may be confusing to identify. That is often because folks are quick to blame an application or piece of software when in reality, it is an IT infrastructure issue.

Problem: Everyone is blaming a software application such as ERP.
It’s not always the application that the issue, in fact most of the time it’s not! It may be a business process issue, an IT infrastructure issue, it can be an end-user training or support issue, or it could be over-reliance on one person or one department to be everything.

Solutions:
First, assess processes to determine points of failure. A poorly designed process = poorly automated process.
Ensure the IT infrastructure is architected for mobility, flexibility, and growth. Poorly architected infrastructure = intermittent and underperforming IT systems, and thus underperforming applications.
Ensure the ERP isn’t underutilized.
Finally, find a value partner committed to drive technology throughout the business.
A good way to think about your technology is to imagine a symphony. Instruments warming up are all over the place and the noise is chaotic. The conductor steps up, gets them all together, and suddenly everything sounds as it should and is wonderful. We see the “all over the place” approach to technology so often. Dissimilar systems, free or cheap tech, non-integrated items, companies running on spreadsheets, and access databases. It’s a challenge for sure.

Partnering with ICG ensures that your technology foundation supports business continuity and security, while avoiding IT systems obsolescence. It also means that all parts and pieces work in concert and eliminates the chance of a piece of software to cause an enterprise-damaging situation. Contact your sales rep to learn more!