Support, Customer Service, Returns, Warranty Claims, and Repairs: Manual or Automated Process?

Are you tired of manually managing spreadsheets, accessing databases, or dealing with service, support, warranty, and returns?

You need RMA Assistant from ICG!

By definition, the return materials process is an arrangement in which the supplier of a good or product agrees to have a customer ship the item back in exchange for a refund or credit due to a product defect or malfunction.

The RMA Assistant Platform is one of the most underserved companion products available, explicitly built for Fourth Shift ERP. Using RMA as an add-on to your Fourth Shift ERP allows your support staff to handle product incidents and deliver excellent customer service with minimal effort.

Imagine this: a customer calls in for support; they need technical advice as a product is not working like they think it should. You log the call, the customer sends you pictures, and you work with them to troubleshoot. Next, imagine that the same customer calls back, you reopen the support incident, and realize there is a warranty issue with the product. From there, you convert the case to a Warranty Return and Replace the unit. A shipping label and information are automatically sent to the customer, as well as their Replacement order. Next, the defective product arrives back at your warehouse. You scan in the defective product with MFGStream, another companion product for Fourth Shift, and it immediately receives the product and moves it to the Quality Department for testing. They test, rework, and return that product to the shelf for sale. All notes, steps, work orders, customer orders, materials, and other information collected are in RMA Assistant and Fourth Shift!

If this is not your current process, we should talk!

RMA Assistant is a powerful asset for any organization and integrates fully with Fourth Shift ERP and your website. RMA is critical to extending Fourth Shift ERP and ensuring your customers and operations run effectively. As the largest Fourth Shift Consultancy in the world, ICG can assist in customizing your Fourth Shift ERP platform to ensure your success.

Contact us to learn more today. Call (865) 321-8325 or email sales@icgtechnology.com