31 August, 2022

Most of our ERP customers utilize Infor Fourth Shift. Infor offers customer support called Remote System Administration (RSA). Infor ERP customers, both new and seasoned, may then wonder about the need for ERP Managed Services. It may seem like an additional cost. ICG’s ERP Managed Services address critical needs, as well as value-adds.

Customized Services for Your Needs
From on-call emergency support and optimal performance tuning to in-depth business intelligence and continuity planning, our Fourth Shift ERP & SQL team ensures your team and ERP systems are taken care of. Plus, we let you pick and choose the support options you need, creating an unmatched level of support for your system. This also means you only pay for exactly what you need vs hypothetical costs that have been guessed by someone without an intimate knowledge of your business operations.

Industry Experience
Our team of manufacturing technology experts have decades of manufacturing experience. We’ve spent time on the shop floor, getting our hands dirty, and understanding the constraints affecting manufacturers. We know technology is a tool that streamlines manufacturing operations, but we know more than just the technology itself. We also understand manufacturing operations. Our first-hand experience means that our recommendations are battle-tested and really work.

White Glove Support
We realize the critical importance of frictionless customer support. ICG provides a personal touch to all requests no matter the hour or the day. Someone from ICG is always answering the phone. Our on-shore resources are accessible, able to travel, and time-zone compatible. We are strong communicators with well-defined processes. We are aware of what requires escalation, how that works, who the stakeholders are, and their role in the process. This means that your business is not left to its own devices if an outage takes place after hours.

Focus on your business, not the daily grind of Fourth Shift system administration and support. Let ICG’s experienced team be responsible for running and maintaining the day-to-day functions for your Fourth Shift systems. We are ERP System and SQL Server specialists who precisely provide the support you need.