IT MANAGED SERVICES

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Taking Care of Business.

IT Managed Services

With competition at an all-time high, your company needs a competitive edge to succeed. Does your technology set you apart from your competitors? To reap the maximum benefits from your IT environment, you need guidance and support from an IT managed services provider who understands the challenges within your industry.

We consider it our business to help you grow yours. At ICG, we architect IT solutions to fit for every aspect of your business operations – from the front office to the shop floor, and beyond. We provide IT administration to relieve the burden of everyday operations. Plus, our services can be tailored to your existing infrastructure, or through a variety of hosted and cloud-based infrastructure options. At ICG we’re not replacing your IT team, we’re just bringing in an outside perspective, separate from the stress of the day-to-day grind, and giving you a new outlook and direction to support the right technology foundation for the business.

Services We Provide

IT Managed Services Your Way

At ICG, we partner with you to become your virtual CTO, IT engineer, and Support Team. With our state-of-the-art remote monitoring and management capabilities, our team is equipped to tackle even the smallest technology tasks including the following services:

Datacenter

We curate packages to help manage portions or all of the components in your Datacenter. For example, we manage components like the following for our clients:

  • Network Operations Center (NOC)
  • Security (SOC)
  • Firewall, Switching, Wireless
  • Virtualization
  • Storage (SAN, NAS, etc.)
  • VMware Horizon, Citrix, Remote Desktop Services
  • Microsoft Active Directory & Group Policies
  • CIO Services
  • Backup and Disaster Recovery

Complete IT

From your data center to the desktop and all points in between, ICG offers IT managed services as a turnkey solution. No matter the size of your business, our services remove the burden of IT infrastructure and security management.

Let ICG become your IT department.

ERP Managed Services

Say goodbye to maintaining and supporting your ERP. You should be focused on your business, not the daily grind of Fourth Shift® system administration and support. Let ICG’s experienced team be responsible for running and maintaining the day-to-day functions of your Fourth Shift® systems. From user support to third-party applications and integrations, ICG has you covered.

As ERP System and SQL Server specialists, ICG offers a comprehensive array of services and solutions to keep your business at its best. From on-call emergency support and optimal performance tuning to in-depth business intelligence and continuity planning, ICG’s ERP and SQL professionals work closely with your team to understand your priorities, explain your options, and implement the best solutions for your budget and goals.

Database Administration (DBA)

Good database administrators are often expensive and hard to find. Even the best teams can use additional expertise to augment their database skills. Our remote DBA service provides expert help and around-the-clock coverage to support your on-premise applications without the need to hire a full-time database administrator. We even offer flexible options while still providing full coverage—which can lead to significant cost savings.

  • Microsoft SQL Server
  • Db2
  • MySQL
  • MDBS/Titanium
  • Microsoft Access
  • PostgreSQL
  • SQL Express
  • Mongo
  • DBase
  • FoxPro

We’re just a phone call away. Let ICG Work for You.

CONTACT ICG

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4726 WESTERN AVENUE
KNOXVILLE, TN 37921
(865) 321-8325
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