Fourth Shift Companion Products

As the largest Fourth Shift consultancy in the world, ICG’s full suite of companion products enable your ERP function to even more powerfully. These companion products are all fully integrated, and elevate Fourth Shift to a 21st century product.

Sales & eCommerce / EDI

• eCommerce
  • HarmonyB2B is the fastest-growing eCommerce platform for Fourth Shift. These platforms are integrated from the ground up, eliminating the need for additional plug-ins. It is also available in a B2C version and as a stand-alone customer portal module.
• CruxDB
  • CruxDB web-enables legacy ERPs. It is a cloud-based database that provides the foundation for eCommerce, CRM, and custom app integrations. 
• HaystackCRM
  • HaystackCRM is the only fully integrated CRM for Fourth Shift. It has a modern, mobile-first platform designed to leverage and access relationship management data on the go.
• Sales Information Center (SIC) and Customer Information Center (CIC)
  • These web-based portals provide real-time sales and customer information via concise and simplified dashboards. Information is accessible from any device, anywhere, and eliminates unnecessary wait time.

Customer Service & Quoting 

• Quote2Order (Q2O)
  • Q2O provides a single pane of glass to manage customer to quote to order. This order entry platform seamlessly integrates with Fourth Shift and replaces COMT.
• Sales Manager
  • Sales Manager order entry platform is equipped with improved speed, searching, and customer snapshots. It replaces SOPM and also seamlessly integrates with Fourth Shift, taking order entry and credit management to a new level.
• Options Assistant
  • Options Assistant Parametric Configurator is a versatile tool that can be used by personnel in sales, engineering, materials, purchasing, and quality assurance.
• RMA-Assistant
  • RMA-Assistant acts as the fully integrated help desk, tech support system, incident system, warranty system and, material returns system.

Sales Tax & Credit Cards

• Sales Tax Automation
  • ICG offers full integration with both Avatax and Vertex. These end-to-end solutions estimate tax, manage certificates, invoice, and ship orders quickly and accurately.
• Credit Card Services (CCS)
  • CCS provides credit card authorization, sales transaction, and reconciliation all natively within Fourth Shift or from ICG’s order entry products (Quote2Order and Sales Manager).

Business Intelligence

• Tableau
  • This easy-to-use, customizable dashboard provides business intelligence metrics, tailored to audience. From CEO to operations management to finance, Tableau offers fully integrated visual analytics to different segments of Fourth Shift users. Click here to learn more about Tableau.
• Core Reports Suite
  • Core Reports Suite is a full set of reports that allow our customers to transition from old technologies to SQL Reporting Services and fully embrace the power of centralized and efficient reporting.

Hosting & Managed Services

• CloudFour Hosting
  • CloudFour Hosting provides private hosting and managed services for Fourth Shift ERP while delivering the security, speed, recovery, redundancy your business needs. Click here to learn more.
• Managed Services for Acumatica Cloud ERP, Fourth Shift ERP, and Visual ERP 
  • ICG’s comprehensive services means that your business can take a hands-off approach to your ERP, allowing your business to focus on manufacturing the products that drive profit.
• IT Managed Services 
  • ICG optimizes your technology and virtually eliminate downtime, allowing your business to run at its most efficient capacity. Click here to learn more.
• DBA Managed Services 
  • ICG’s remote DBA service provides expert help and around-the-clock coverage to support your applications without the need for a full-time database administrator. Click here to learn more.

Manufacturing Data Collection & Execution

• MFGStream
  • MFGStream is a next generation data collection & process automation tool that offers unparalleled flexibility. It is device- and manufacturing software-agnostic. Click here to learn more about MFGStream. 
• Paper-Less MV2 MES
  • The MV2 platform is a leading Manufacturing Execution System (MES) that delivers powerful results within manufacturing environments. It features tools to enable visibility and velocity across the shop floor, in order to drive the goals of the business.