Fourth Shift Professional Services

ICG fourth shift graphic

Achieve Scalability & Success

Fourth Shift Professional Services

As the largest Fourth Shift consultancy in the world, ICG has everything your business needs to excel with Fourth Shift. Whether your team needs financial consulting, process automation assistance, or technical support, our team of engineers and consultants can help.


Our Fourth Shift Health Checks and support services in conjunction with our IT support contracts provide everything you need to grow and maintain your operations under one roof. Plus, our training services help your team comfortably navigate the software so your processes flow uninterrupted and efficiently.

Services We Provide

Specialized Fourth Shift Support

From end-to-end support and performance tuning to system administration and business intelligence planning, ICG provides a comprehensive array of services and solutions to keep your business at its best.



  • Manufacturing Consulting
    • Lean Manufacturing including Kanban
    • Production Planning
    • Shop Floor Automation
  • Process Automation
    • Bar Code and Data Collection
    • Infor VisiBar and VisiWatch
    • EDI (Electronic Data Interchange)
  • Technical, SQL and ERP Administration
    • Health Checks and Performance Tuning
    • Complete training programs
    • System compliance and validation
  • Financial Consulting
    • AR/AP/Product line accounting
    • GL restructure
    • Corporate financial statements and GL report writing
    • Month-end assistance
  • Solution Implementation
  • Project Management



Keeping Fourth Shift relevant means keeping the software current. Many customers indicate to us that Fourth Shift is not working for them or they are not able to support such old software. In fact, a key reason is that they have not upgraded the software in years, even though they are paying for Infor Maintenance and Support for it. To realize the full value of the software, it must be upgraded. We have multiple options for you from CloudFour Hosting to an on-premise upgrade. Let ICG Keep your system current and compliant at all times.



Focus on your business, not the daily grind of Fourth Shift system administration and support. Let ICG’s experienced team be responsible for running and maintaining the day-to-day functions for your Fourth Shift systems. We are ERP System and SQL Server specialists who provide precisely the support you need. From on-call emergency support and optimal performance tuning to in-depth business intelligence and continuity planning, our Fourth Shift ERP & SQL team ensures your team and ERP systems are taken care of. Plus, we let you pick and choose the support options you need, creating an unmatched level of support for your system.



  • CloudFour Hosting – Private Cloud Hosting & Managed ERP Services for Fourth Shift ERP
    • Extend the capabilities of your Fourth Shift software with confidence. CloudFour Hosting delivers robust and secure and on-demand ERP services to your team anytime and anywhere. Designed to work with your company, CloudFour Hosting delivers the security, speed, redundancy, recovery, and every aspect of Fourth Shift to keep your business up and running. Plus, with ICG’s reliable team of IT and ERP specialists, we manage and support your full ERP suite and supporting applications.
  • CloudFour Disaster Recovery Service for Fourth Shift
    • While you may go to great lengths to keep your company protected, some things are simply out of your control. ICG’s Fourth Shift Disaster Recovery services provide your business with a strategic plan to protect you from natural disasters, blackouts, and cyberattacks. We determine Real-Time Objectives (RTO) and Recovery Point Objectives and outline a plan of action before, during, and after the damage is done—all from our secured CloudFour Datacenter.



  • ICG’s ERP experts convene a yearly conference on all things Fourth Shift. We look forward to sharing more about the 2022 event soon! Click here to learn more!
  • ICG presents webinars on a variety of topics relevant to the manufacturing industry. Check out recent webinars here.

Click here to drive your business forward with Fourth Shift.


(865) 321-8325 8:00 - 5:00 pm EST