You’ve outgrown your ERP and are ready to make a change. A salesperson approaches you with a “quick and easy” model to migrate your business to the new ERP. Do you take it? It may seem tempting. After all, the price looks good, and the promised...

We are still refining our agenda, but are excited to share with you our content in progress. This year’s Fourth Shift Summit will take place in our hometown of Knoxville, Tennessee. It is scheduled for September 21 – 23, and tickets can be purchased here. As...

We all know the term “current documentation” is an oxymoron, right?  As soon as the words hit paper, something changes. Then processes become outdated. Assess the current state of documentation Some businesses – especially those who are federally regulated – have very good business process documentation....

Fourth Shift Summit is focused on manufacturing technology, Information Technology, and Fourth Shift ERP. We will also take a deep dive into SyteLine (CSI) and many other software platforms. Experts that implement and support manufacturers every day lead the conference. For those considering attending, we wanted...

ICG offers companion products that extend the life of Fourth Shift. These companion products are fully integrated and enable your ERP to function more powerfully than ever. HaystackCRM is the only fully integrated CRM for Fourth Shift. It has a modern, mobile-first platform designed to leverage...

In part 3 of this series, we share how the root cause of an enterprise-damaging situation may be confusing to identify. That is often because folks are quick to blame an application or piece of software when in reality, it is an IT infrastructure issue. Problem:...

ICG is delighted to share information about Fourth Shift Summit 2021, with more updates to come in the following weeks. This year’s summit will take place in Knoxville, Tennessee, in the heart of the Smoky Mountains. In addition to meaningful content, the venue promises great opportunities for...

ICG is pleased to share the latest Fourth Shift roadmap. It is full of helpful information about the product's technical, application, and product development path. Our goal at ICG is to keep our Fourth Shift customers actively up to date on the status of the...

All too often, we hear from customers about ransomware attacks and failures in their backup or disaster recovery. Adequate preparation requires experience, staff time, money, and energy. It also requires taking an honest look at current systems and processes. Businesses cannot have the attitude of “out...

ICG’s customer support team is led by Richard Carlisle and we’d like to share a bit about him. Richard joined the ICG team 3 years ago and serves in a supervisory role for all customer support operations. He has over 25 years of experience in both...