21 September, 2022 We’re putting the finishing touches on this year’s Fourth Shift Summit agenda and we can’t wait to see you soon. We’re excited to welcome you to East Tennessees’ Dollywood DreamMore Resort. This year’s Summit features 3 tracks focused on a variety of topics related to manufacturing technology and ERP. In addition to informative presentations, there will be lots of opportunities for product demos / test drives and individual consulting. Fall is a beautiful time to visit East Tennessee. The DreamMore Resort offers easy access to Dollywood and all attendees will receive complimentary Dollywood tickets at the close...

31 August, 2022 Most of our ERP customers utilize Infor Fourth Shift. Infor offers customer support called Remote System Administration (RSA). Infor ERP customers, both new and seasoned, may then wonder about the need for ERP Managed Services. It may seem like an additional cost. ICG’s ERP Managed Services address critical needs, as well as value-adds. Customized Services for Your NeedsFrom on-call emergency support and optimal performance tuning to in-depth business intelligence and continuity planning, our Fourth Shift ERP & SQL team ensures your team and ERP systems are taken care of. Plus, we let you pick and choose the...

23 August, 2022 The ICG team is delighted to welcome you to our home state of Tennessee for the 2022 Fourth Shift Summit. This year’s Summit will be taking place at the Dollywood DreamMore Resort. The Dollywood DreamMore resort features indoor and outdoor pools, a spa, and Southern-inspired dining. Conference attendees may choose from 4 discounted room rate options at the DreamMore resort. During this engaging three-day conference, ICG’s ERP experts gather with business leaders from across the country to share strategies and solutions for customers at all stages of their ERP journey. Whether you are looking for ways to...

10 August, 2022 Ask ICG CEO Jeff Bronson to describe his Managed Services team and he’ll use the following descriptors: “disciplined, dedicated, customer service-focused, and transparent”. Indeed, ICG Managed Services customers are often stunned to see the level of detail provided to them. Daily communications letting them know all systems go and quarterly CIO deep dives are just a few of the touch-points. It’s critical for a Managed Services Provider (MSP) to be proactive vs. waiting for something to break. At ICG, we understand that a strong technology foundation is the key to business success. That’s why we bring IT...

25 July, 2022 If you are only using software to protect your endpoints, you are at high risk for compromise. Software provides a false sense of security, which leads directly to compromise. Our service, Guardian Absolute, offers endpoint protection, the best software combined with the best real-time service/SOC. Guardian Absolute includes: Absolute endpoint protection and control with advance XDR and RCASecurity operations center (SOC) staffed by security experts (“The Spartans”) that respond and remediate. The SOC includes:24x7x365 alert monitoring and incident responseA dedicated program managerMonitoring reports that provide actionable insights for corrective actionCustom detections and automated hunting rules. ICG is...