13 July, 2021 ICG’s June webinar focused on answering the question, “Are you ever done implementing ERP?” You can view the full recording and slide deck by visiting ICG’s Resource Materials page. Or, we’ve recapped the webinar here: It’s important to view every business outcome with the same approach — technology as the foundation of your business. Without a strong foundation, your business will not be solid. A big part of that solid foundation comes from having a solid ERP system (with accurate and up-to-date data). The ERP system provides the data set that allows you to measure the business....

01 July, 2021 We are so excited to welcome seasoned Project Manager, Pam Masser, to the ICG team! Pam will serve in a project management role for ICG’s varied customer base and project types. Pam has nearly 30 years of experience in both IT and ERP project management for a broad spectrum of industries. She has managed complex projects through full product life cycle, working collaboratively with a team, prioritizing and managing multiple tasks, and building credibility with clients. Pam’s vast experience enables her to be a mentor to those more junior than she. It’s important for Pam to work...

15 June, 2021 You’ve outgrown your ERP and are ready to make a change. A salesperson approaches you with a “quick and easy” model to migrate your business to the new ERP. Do you take it? It may seem tempting. After all, the price looks good, and the promised outcomes look great. But it’s important to consider what ERP tools you are currently using and how long it took you to get to a place of competence and confidence with those tools. From there, you can work with an expert to determine the required set of tools that will get...

08 June, 2021 We are still refining our agenda, but are excited to share with you our content in progress. This year’s Fourth Shift Summit will take place in our hometown of Knoxville, Tennessee. It is scheduled for September 21 – 23, and tickets can be purchased here. As our customer base has grown, we’ve built out 3 tracks, tailored to the interests of our customers: Technology & ManufacturingFourth Shift ERP & SyteLine ERPERP and IT Software & Services. Below are some highlights from each track. We’ll continue to update the Fourth Shift Summit page as the conference agenda evolves....

01 June, 2021 We all know the term “current documentation” is an oxymoron, right?  As soon as the words hit paper, something changes. Then processes become outdated. Assess the current state of documentationSome businesses – especially those who are federally regulated – have very good business process documentation. They face substantial costs for not following written business processes.Companies who aren’t regulated (or who are not ISO 9000 or ISO 9001 certified), tend to have much less rigorous business processes documentation.. Why does documentation matter?Documentation is crucial to the profitability of a business. New employees become functional and efficient in a...