20 April, 2021 All too often, we hear from customers about ransomware attacks and failures in their backup or disaster recovery. Adequate preparation requires experience, staff time, money, and energy. It also requires taking an honest look at current systems and processes. Businesses cannot have the attitude of “out of sight, out of mind.” The stakes are too high, when it comes to backups and disaster recovery. Problem: Not having properly architected backups and no disaster recovery plan.Companies face a multitude of risks, including cyberattacks and natural disasters. Most businesses think that their backups are fine and they do not...

13 April, 2021 ICG’s customer support team is led by Richard Carlisle and we’d like to share a bit about him. Richard joined the ICG team 3 years ago and serves in a supervisory role for all customer support operations. He has over 25 years of experience in both IT and application support for a broad spectrum of industries. Richard brings decades of customer-facing experience to ICG. His vast experience in those types of roles enables him to be a mentor to those more junior than he. At ICG, Richard works tirelessly to ensure customers receive impeccable and frictionless customer...

07 April, 2021 It can be easy for companies to avoid planning for enterprise-damaging situations. In this multipart series, we’ll share some common ones and offer strategies for prevention. We often hear customers say things like, “I’m sure it’s working because we are heavily invested or invested properly.” Or, “we have always done it this way, and it’s worked just fine.” A shift in thinking and culture is most likely required to resolve this. ICG will leverage our experience, listen to your needs, and provide solutions that drive your business. And that takes trust. We believe that transparency builds trust,...

29 March, 2021 At ICG, it’s important to us to offer products that improve mobility, flexibility, scalability, and security. Your technology should be able to deliver, anywhere, anytime. So, we’re excited to share our newest product offering – Data Guard 365 Security Operations Center (SOC). Data-Guard365 delivers three core services: Threat intelligenceManaged Security ServicesProfessional ServicesWe selected Data Guard365 as our SOC partner because of their laser-sharp focus on intelligence gathering, cybersecurity defense, and detection of attacks. They offer immediate response, coupled with remediation. Data Guard 365 has a firm belief in affordable next-generation cybersecurity. This means that they are able...

22 March, 2021 This Thursday, our sales team will host a webinar roundtable discussion about CloudFour Hosting. They will share more about the product, and address questions that Legacy Infor ERP users and admins may have. CloudFour Hosting offers private hosting in a fully managed and supported environment. CloudFour Hosting is engineered to offer security, speed, redundancy & high availability, and mobility. ERPs such as Fourth Shift, SyteLine, Visual, and many more can be delivered remotely using CloudFour Hosting. They’ll answer questions such as: Why is ICG uniquely qualified to deliver this service?What type of “check list” should a company...